The Hartford compensates agents and brokers (commonly referred to as "producers") for the sale and service of our products. In most cases, producers are paid a commission, which is fixed or based on a percentage of the premium. In addition, producers may be eligible for various forms of incentive compensation, including contingent commission and non-cash awards. We may provide individual producers and customer service representatives employed by an agency with cash and non-cash incentives for placing business with us. Awards of this type are not available for all products and lines of business. Incentive compensation is based upon a variety of factors that may include the level of premium written, retention, growth, overall profitability, or other performance measures established by The Hartford.